Refund & Cancellation Policy

Effective October 6, 2026 · Last updated October 6, 2026

1. Cancel any time

You can cancel your Ledgerline subscription whenever you like in Settings → Manage billing, which opens the secure Stripe billing portal, or by emailing info@leonlink.net from your account email. There are no cancellation fees and no annual contracts.

When you cancel, your subscription will not renew. Your paid features stay active until the end of the billing period you have already paid for. Then your workspace switches to the free workspace. Your data is not deleted when you cancel, and you can export it to CSV at any time.

2. 14-day money-back guarantee

If you are paying for Ledgerline for the first time, monthly or 6-month, and it is not right for your business, email us within 14 days of your first paid charge and we will refund that charge in full. No questions, no hoops. This guarantee applies once per business. It does not apply to renewals, or to accounts closed for breaking our Terms.

3. Monthly plans

Monthly plans are billed at the start of each month and renew automatically. Outside the 14-day guarantee, monthly payments are not refundable, and we do not prorate refunds for partial months. When you cancel, you keep access until the end of the month you paid for.

4. 6-month prepaid plans

6-month plans are billed up front for six months and renew automatically for another six months unless you cancel.

• Within 14 days of your first 6-month payment: full refund under the guarantee.
• Within 7 days after a 6-month renewal: if you forgot to cancel and have not used paid features since the renewal, email us and we will refund the renewal in full.
• Otherwise: 6-month payments are not refundable and are not prorated. If you cancel, you keep your plan until the end of the 6-month term.

5. Upgrades and downgrades

When you upgrade, Stripe may charge a prorated amount for the rest of your current period, and the higher plan starts right away. When you downgrade, the change takes effect at your next renewal, and we do not refund the difference for the current period.

6. Billing errors and duplicate charges

If you were charged twice, charged the wrong amount, or charged after you cancelled, email us within 60 days of the charge and we will refund the incorrect amount in full.

7. When we owe you a refund

We will refund the unused portion of your current billing period, prorated by day, if:

• we end your account without cause;
• we permanently shut down Ledgerline; or
• we remove a core feature of your paid plan in a way that materially reduces what you paid for, and you cancel because of it.

Short outages and maintenance do not qualify for refunds, but if something on our end costs you real trouble, tell us. We would rather make it right than argue about it.

8. How to request a refund

Email info@leonlink.net from your workspace's account email with your business name and the charge date. We will reply within 2 business days. Approved refunds go back to your original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank.

9. Chargebacks

Please contact us before you dispute a charge with your bank. Most issues get fixed faster by email. If a chargeback is filed, we may pause the workspace while the dispute is open. Your data will stay available for export.

10. Payments to Ledgerline businesses

If you paid an invoice from a business that uses Ledgerline, you paid that business, not Leon Link. Refunds for that work are between you and the business, under the business's own refund policy. Contact the business directly. Leon Link cannot issue refunds for payments made to businesses that use Ledgerline.

11. Contact

Billing questions: info@leonlink.net. Leon Link, Rineyville, Kentucky, USA.